Innovation that serves business objectives—plain language, real-world constraints
I’m Ed Breaux. I work with leadership teams who want to improve how the business runs—speed, consistency, customer experience, decision quality, and follow-through. Technology matters, including AI, but only as a tool. The real work is aligning people, process, and technology so improvements hold up in daily operations.
I’m an innovator—but I measure innovation by outcomes in the real world. The goal is not “new.” The goal is “better,” and “better that lasts.”
Different teams often see different pieces of the same system. I help create a shared picture of what’s happening and why. That alone can unblock decisions.
I focus on the few changes that remove friction and reduce variation: clearer decisions, cleaner handoffs, and fewer exceptions.
I look for off-the-shelf tools first. If custom integration is justified, I plan it with your IT team—who typically implements it. Your organization owns the solution.
No jargon. No mystery. Here’s what we’ll actually do together.
We define what “better” means in practical terms (time, quality, cost, risk, customer impact). We also define boundaries: what must stay consistent, what can vary, what can be automated, and what requires human attention.
We map the real workflow—not the ideal one. Where do handoffs occur? Where do exceptions pile up? Where do decisions slow down? This is usually where the improvement lives.
We prioritize changes that your team can realistically adopt. Sometimes the answer is a tool. Sometimes it’s a clearer decision path. Often it’s both, designed to work together.
We capture the decisions in plain language, clarify who is responsible for what, and define how the team will notice problems early and adjust over time.
Most technology failures are really clarity failures: unclear outcomes, inconsistent decisions, weak handoffs, and no plan for adoption.
I’m most useful when smart people are working hard—but the system is fighting them.
When consistency matters across sites, shifts, and roles.
When tools exist, but adoption is the challenge.
I’m Ed Breaux, based in Pittsburgh. Systems thinking led me into being deeply multidisciplinary. I can go deep on many domains as needed, learning quickly, while keeping the work grounded in real business objectives and real-world constraints.
Send a short note with context. I’ll reply with a few next steps and a sensible way to start.